Cancellation Policy

We understand that sometimes needs have alternate ways of fulfilment and they can change with the passage of time. These needs require constant updating and up-gradation and they might make it difficult for the sellers because it is one more sale exchanged with some other impediment. We understand the possibility and the need to cancel the order. But the cancellation comes with certain terms and conditions. These terms are as follows:

Pre-paid Orders:

1. Any pre-paid order cancelled after 24 hours of making it will be refunded with a deduction of 3% of the order amount owing to the taxes deducted by the payment channels through which the order amount passes before being credited in our accounts.

2. Any pre-paid order cancelled after being shipped will be subject to the deduction of shipping amount and shipping return amount and 3% of the amount paid owing to multiple payments to be made.

3. Any pre-paid order cancelled after 24 hours of being shipped will be subject to a deduction of 50% of the order amount up to INR 1000/- owing to multiple charges to be borne by us and losses of shipping the order and not having it delivered.

4. Any pre-paid order cancelled after the order reaches the buyer's destination or being out for delivery will be cancelled but the complete amount of the order up to INR 1000/- will be deducted.

5. Any pre-paid order not received at the destination by the buyer even after 3 genuine attempts from the delivery person's side will be deducted 100% and any further attempt will not be made if the contact cannot be established. We will initiate an RTO of the order and the order will not be shipped again to the said address. The amount will also not be refunded. Also, the customer will be banned from ordering with us on cash on delivery mode forever. Also, for prepaid orders, if the contact is not established with the customer due to any issues, the amount will again not be refunded. If this repeats 3 times for prepaid orders, the customer will be banned forever from the Rudraksha Hub website for any type of order.

Cash on delivery orders:

1. Any order made on a cash on delivery will be considered cancelled if the customer does not connect to confirm the order.

2. Any cash on delivery order will be considered cancelled if the customer has provided an invalid contact number or invalid address.

3. Any cash on delivery order will be considered cancelled if the customer denies the order before shipping and within 24 hours of making the order.

4. Any cash on delivery order will be considered cancelled if the customer requests cancellation of the order before order shipping.

5. Any cash on delivery order will be cancelled if the cancellation is requested after shipping or after 48 hours of requesting for the order and the customer will be banned for any cash on delivery order from the Rudraksha Hub website for at least a month. These banned customers can still make orders on a pre-paid basis but keep in mind the cancellation policies of the pre-paid order.

6. Any cash on delivery order cancelled after the product has been shipped or is in transit will be cancelled and the customer will be blocked for at least three months from the Rudraksha Hub website for any cash on the delivery order. These customers still can make orders on a pre-paid basis but keep in mind the cancellation policies of the pre-paid order.

7. Any cash on delivery order will be cancelled and RTO of the same will be initiated on a product ordered but could not be delivered after multiple genuine attempts by the delivery person will be considered cancelled and the product RTO will be initiated.